Terms of Service

Company details

TutorStack is operated by TutorStack Ltd, a company registered in England and Wales under company number 17360160.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Contact: hamish@tutorstack.co.uk.

1. These terms

These terms apply when you use the TutorStack website, request a demo, or use an early-access TutorStack workspace supplied by TutorStack Ltd. A tutoring business may also enter a proposal, order form, data-processing agreement, or other written agreement with us. If a signed agreement conflicts with these website terms, the signed agreement takes priority for that service.

2. Eligibility and accounts

You must be at least 18 and authorised to act for the tutoring business you represent. Keep account credentials confidential, provide accurate information, and tell us promptly if you suspect unauthorised access. Each user must use their own account.

3. Early access

TutorStack is an early-access product. We may add, change, suspend, or remove features as the product develops. We will take reasonable care to avoid unnecessary disruption and will communicate material changes that affect an active customer. A demo, roadmap discussion, or draft proposal is not a promise to deliver a feature by a particular date unless that commitment is recorded in a signed agreement.

4. Acceptable use

You must not:

• Use TutorStack unlawfully or in a way that infringes another person's rights.
• Attempt to bypass access controls or access another business's information.
• Introduce malware, probe the service without permission, or disrupt its operation.
• Scrape, resell, copy, or reverse engineer the service except where law permits.
• Upload information you are not entitled to use or instruct TutorStack to process unlawfully.
• Deliberately upload health or disability information revealing special educational needs, safeguarding case files or allegations, or DBS, criminal-offence, or criminal-conviction data unless TutorStack has expressly agreed suitable processing terms and safeguards in writing.

5. Customer responsibilities

Each tutoring business is responsible for its services, safeguarding practices, staff and tutor decisions, customer communications, tax and employment obligations, and the accuracy of information entered into TutorStack. The business must give its users suitable privacy information and obtain any permissions needed to process their data.

AI-enabled outputs and actions may be reviewed, approved, or automated depending on the feature and the customer's configuration. The business is responsible for choosing suitable settings, checking outputs where appropriate, and using TutorStack lawfully. AI-enabled features are not legal, financial, safeguarding, recruitment, or educational advice.

The business must not configure TutorStack to make a solely automated decision that has legal or similarly significant effects on an individual unless it has a lawful basis and provides all safeguards required by data protection law, including human intervention where required.

6. Data and intellectual property

You retain ownership of information and materials that you submit. You grant TutorStack Ltd the rights needed to host, back up, transmit, and otherwise process that material to provide and secure the service. TutorStack Ltd owns the TutorStack software, design, documentation, and branding, excluding customer content and third-party materials.

Our Privacy Policy explains how we handle personal data. Business customers may also enter a separate data-processing agreement with us.

7. Fees and payment

Fees, trial periods, payment-processing charges, and any revenue-linked percentage are agreed with the tutoring business before a paid service begins. Public pricing is indicative until confirmed in writing. Unless a signed agreement says otherwise, each party is responsible for its own taxes and third-party charges.

8. Availability and support

We aim to provide a reliable and secure service, but early-access software may sometimes be unavailable or contain defects. We do not guarantee uninterrupted availability. Any specific support hours, service levels, backup commitments, or migration work must be recorded in the applicable written agreement.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, TutorStack Ltd is not responsible for indirect or consequential loss, loss of profit, loss of anticipated savings, or business decisions made from customer data or AI-assisted output.

Any additional liability limits for a paid workspace will be set out in the written agreement with that business. These terms do not affect rights that cannot be waived under applicable law.

10. Suspension and termination

We may suspend access where reasonably necessary to protect the service, other users, or data, or where these terms are materially breached. Unless a written customer agreement says otherwise, a tutoring business has 30 days after its workspace ends to request an export. We then delete its personal data from active processor-held systems, except where law requires retention. Protected backup copies expire through the normal backup cycle. Website users may stop using the site at any time.

11. General

If part of these terms is unenforceable, the remaining terms continue. A delay in enforcing a right is not a waiver. These terms do not create a partnership, agency, or employment relationship. We may update these terms, but material changes will not apply retrospectively to a signed customer agreement.

12. Governing law and contact

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory rights that apply.

Questions can be sent to hamish@tutorstack.co.uk.