Terms of Service

Company details

TutorStack is operated by TutorStack Ltd, a company registered in England and Wales under company number 17360160.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Contact: admin@tutorstack.co.uk.

1. These terms

These terms apply when you use the TutorStack website, request a demo, or use a TutorStack workspace supplied by TutorStack Ltd. A paid tutoring business accepts customer-specific terms in its workspace. Those customer terms include the data processing agreement. If an accepted customer agreement conflicts with these website terms, the customer agreement takes priority for that service.

2. Eligibility and accounts

You must be at least 18 and authorised to act for the tutoring business you represent. Keep account credentials confidential, provide accurate information, and tell us promptly if you suspect unauthorised access. Each user must use their own account.

3. Service changes

We may add, change, suspend, or remove features as TutorStack develops. We will take reasonable care to avoid unnecessary disruption and will communicate material changes that affect an active customer. A demo, roadmap discussion, or draft proposal is not a promise to deliver a feature by a particular date unless that commitment is recorded in a signed agreement.

4. Acceptable use

You must not:

• Use TutorStack unlawfully or in a way that infringes another person's rights.
• Attempt to bypass access controls or access another business's information.
• Introduce malware, probe the service without permission, or disrupt its operation.
• Scrape, resell, copy, or reverse engineer the service except where law permits.
• Upload information you are not entitled to use or instruct TutorStack to process unlawfully.
• Deliberately upload health or disability information revealing special educational needs, safeguarding case files or allegations, or DBS, criminal-offence, or criminal-conviction data unless TutorStack has expressly agreed suitable processing terms and safeguards in writing.

5. Customer responsibilities

Each tutoring business is responsible for its services, safeguarding practices, staff and tutor decisions, customer communications, tax and employment obligations, and the accuracy of information entered into TutorStack. The business must give its users suitable privacy information and obtain any permissions needed to process their data.

This includes deciding whether it acts as a tutoring supplier, employment agency, employment business or another model; maintaining its own tutoring, cancellation, refund, complaints, safeguarding, privacy, employment, tax, invoice and payment terms; and deciding the commercial terms, tutor rate, service price, eligibility and assignment. A customer may publish its own terms through TutorStack, but TutorStack does not draft, verify, approve, enforce or become a party to those terms merely because the platform displays them.

TutorStack may show a customer administrator a list of tutors marked available and relevant to a requested subject or other customer-set criteria. The customer administrator, not TutorStack, decides whether and whom to assign.

AI-enabled outputs and actions may be reviewed, approved, or automated depending on the feature and the customer's configuration. The business is responsible for choosing suitable settings, checking outputs where appropriate, and using TutorStack lawfully. AI-enabled features are not legal, financial, safeguarding, recruitment, or educational advice.

Optional lesson recording and transcription

TutorStack may make an optional feature available to record foreground microphone audio, create a transcript, and prepare an editable lesson-report draft. It is not a substitute for a tutor's own lesson report, professional judgement, or safeguarding process. The tutor must review and may edit the draft before sending it. Recording duration does not by itself set lesson charges, tutor pay, attendance, or any other financial or employment record.

Before recording begins, the tutoring business must ensure that participants receive suitable notice and that it has obtained any authority, permission, or other lawful basis required for its circumstances. This includes its own child-data, parent communication, safeguarding, and retention responsibilities. The business must provide a practical non-recorded route for completing the lesson report. TutorStack's recording confirmation records a tutor's confirmation that people have been told; it is not a blanket consent or a replacement for the business's own notices and processes.

The feature is not intended for deliberate recording of health or disability information, safeguarding case files or allegations, or DBS, criminal-offence, or criminal-conviction information. If such information is likely to be needed, the business must use its approved safeguarding or restricted-information process instead.

AI communications and scheduling assistance

TutorStack may offer optional AI assistance that reviews relevant communications for administrator attention or prepares a proposed scheduling card from relevant conversation and scheduling context. It does not send a message, book a lesson, amend a schedule, or make a decision for the business by itself. A person must review and confirm any resulting communication or scheduling action.

The tutoring business is responsible for deciding whether to enable these features, giving participants suitable information about the processing, and maintaining a practical non-AI route for communication review and scheduling. The business must not use an AI communications or scheduling feature where restricted information is likely to be needed; it must use its approved safeguarding or restricted-information process instead.

The business must not configure TutorStack to make a solely automated decision that has legal or similarly significant effects on an individual unless it has a lawful basis and provides all safeguards required by data protection law, including human intervention where required.

6. Payment features and Split Payments

Payment features are optional and may not be enabled for every customer or workspace. Each tutoring business is responsible for selecting a suitable payment model and for giving its parents, students, tutors and other users accurate information about its own services.

Where a customer uses Stripe-connected payment features, the relevant customer, tutor or other configured connected account creates the applicable charge, receives the relevant payment and issues any required supplier document. TutorStack's role is limited to providing configured software and, where agreed, receiving its own explicit platform fee. TutorStack does not receive, hold, route, reimburse, reserve or otherwise take custody of parent principal or tutor and customer shares.

When a parent saves a live household card and accepts the versioned household authority, current and future eligible one-to-one Split Pay assignments activate automatically. This does not itself make a charge. Each reviewed lesson uses the assignment price shown in TutorStack and the applicable payment route, collection timing and review safeguards. Programme offers remain separate: the parent sees and accepts the programme-specific service and price before that payment agreement activates. This general Terms page is not a substitute for either authority.

In an external-tutor model, the displayed total may be collected by separate direct charges on the tutor's connected Stripe account and the tutoring business's connected Stripe account. Together those charges equal the displayed total. In a company-tutor model, the tutoring business's connected Stripe account makes one direct charge for the displayed lesson payment. The current payment screen identifies which model applies.

If the available card, price, account, currency or payment-provider evidence does not match the service authority, TutorStack may stop the automated workflow for manual review. It will not silently change the confirmed total or make an additional charge simply to resolve the mismatch. The tutoring business remains responsible for customer communications, cancellations, refunds, disputes, statutory rights and accounting for its tutoring service.

7. Data and intellectual property

You retain ownership of information and materials that you submit. You grant TutorStack Ltd the rights needed to host, back up, transmit, and otherwise process that material to provide and secure the service. TutorStack Ltd owns the TutorStack software, design, documentation, and branding, excluding customer content and third-party materials.

Our Privacy Policy explains how we handle personal data. The TutorStack Customer Terms accepted for a paid workspace include the data processing agreement between the customer and TutorStack.

8. Fees and payment

Fees, trial periods, payment-processing charges, and any revenue-linked percentage are agreed in writing with the tutoring business before a paid service begins. A variable fee must define its calculation metric, permitted deductions, evidence, calculation period, reporting, challenge process, invoice and payment timing. Unless a signed agreement says otherwise, each party is responsible for its own taxes and third-party charges.

9. Availability and support

We aim to provide a reliable and secure service, but the service may sometimes be unavailable or contain defects. We do not guarantee uninterrupted availability. Any specific support hours, service levels, backup commitments, or migration work must be recorded in the applicable written agreement.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, TutorStack Ltd is not responsible for indirect or consequential loss, loss of profit, loss of anticipated savings, or business decisions made from customer data or AI-assisted output.

Any additional liability limits for a paid workspace will be set out in the written agreement with that business. These terms do not affect rights that cannot be waived under applicable law.

11. Suspension and termination

We may suspend access where reasonably necessary to protect the service, other users, or data, or where these terms are materially breached. Unless a written customer agreement says otherwise, a tutoring business has 30 days after its workspace ends to request an export. We then delete its personal data from active processor-held systems, except where law requires retention. Protected backup copies expire through the normal backup cycle. Website users may stop using the site at any time.

12. General

If part of these terms is unenforceable, the remaining terms continue. A delay in enforcing a right is not a waiver. These terms do not create a partnership, employment, fiduciary, merchant-of-record or joint-venture relationship. We may update these terms, but material changes will not apply retrospectively to a signed customer agreement.

13. Governing law and contact

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory rights that apply.

Questions can be sent to admin@tutorstack.co.uk.